Request for returns will only be granted after you contact us and describe the issue fully. Buyers can get back to us using the contact form on our website. Returns must be authorized before shipping and items must be returned within 45 days of purchase.

Please note, not all issues are covered for returns! As much as possible, we sell high quality shoes from reputable brands. Shoes purchased from Yui kids store must be in perfect condition when they are returned. In addition, the original packaging must be returned with the item(s). No scratched or peeling shoes will be accepted.

Shoes are not to be tested on bare surfaces, carpeted surfaces are preferable. To avoid leaving foot print inside the shoes, please wear a pair of socks for your child while testing them.

Returns will only be authorized when a customer orders a wrong size or color. The shoes must be in the same conditions they were received for returns to be made. Immediately we receive the returned items, we will make arrangement to send new ones, as long as they are received in perfect conditions and are not defective.